General Terms of Sale


These General Terms of Online Sale (hereinafter "GTS") regulate the sale contract (hereinafter "Contract") of the products (hereinafter "product" or "products") offered by A.C.I.T. Srl 43013 Pilastro (Pr) Via Ugo La Malfa 15 – VAT number and Tax I.D. 02269960346 (hereinafter referred to as "Seller") - through its website (hereinafter referred to as "site") to users of the site (hereinafter referred to as "customers" or "customer").         
These General Terms and Conditions of Sale refer only and exclusively to customers that may be qualified as "consumers" in accordance with art.
3, co. 1, lett. a, of Legislative Decree 6 September 2005, n°. 206, i.e. “natural persons acting for purposes unrelated to any entrepreneurial or professional activity being carried out", as well as legal adults.          
All the information contained on the website is written in English. Before placing an order, the customer declares to have read all the information above, as well as the General Terms of Sale. Before placing an order, the customer also declares that the purchase of said product has no direct relationship with his professional activity, being such purchase intended for personal use only.    
The customer also declares to have the legal capacity to behave in accordance with these General Terms.

1 - Purpose

These General Terms have the purpose of defining the rights and obligations of the parts in the context of a long-distance sale of goods offered at the online shop

2 – Territory and offer’s coverage

This version of the General Terms of Sale refers exclusively to sales made to consumers who have their domicile or residence outside Italy.

3 – Contractual documents

This contract consists of the following documents:

   ·  these General Terms of Sale

   ·   the order confirmation

The photographs illustrating the products on the site do not fall within the contractual context and are shown for the only purpose of providing descriptive elements.

4 – Order receipt

Any order confirmation signed by the validation click constitutes an irrevocable commitment of the customer that can be questioned only in the cases provided by this contract in the articles "Right to withdraw" and "Processing of the order".

5 – Order approval

The conclusion of the contract will only take place at the moment of confirmation of the order by A.C.I.T. Srl.

The customer will receive a notification of receipt by email stating the confirmation of the order with all the constituent elements of the contract (including the ordered products, prices, delivery dates and shipping costs).

A.C.I.T. Srl reserves the right to not confirm an order for any reason relating in particular to product supply problems or issues regarding the order that has been received. 
A.C.I.T. Srl cannot be considered responsible for mistakes in the delivery caused by inaccuracies or inaccurate information provided during the compilation of the purchase order by the customer.

A.C.I.T. Srl will also not be considered liable for any damage to the products after delivery to the carrier in charge of their transport and for delivery delays attributable to the latter.

6 – Availability of the products

The offers contained in this website will be valid for as long as the listed products remain online and while stocks last.    
A.C.I.T. Srl reserves the right to communicate to the customer (at the email address associated with the profile) any unavailability of one or more of the products that has been purchased.

In case of purchase of a product no longer available, A.C.I.T. Srl will refund (on the payment card or Pay Pal account indicated for purchase or by bank transfer whose details are to be communicated after registration) the price and shipping costs incurred by the customer.

7 - Prices - Invoice

The prices are shown in Euros.      
The price guaranteed to the customer is the one published on the website at the time of shipping.
Product prices are final. They do not include any potential delivery cost, which instead will be indicated on the order confirmation. The initial price on which the discount is applied is the official retail price provided by the brand.

8 - Payment

The customer who intends to proceed with the purchase of products, must manifest this interest through a request made directly on the site in the dedicated section. Following the indicated procedures, he will send out his purchase order and make the payment.        
The payment is due at the time of order. The customer commits to pay the agreed price for the products ordered on the site (price of the products and transport cost) using the available payment methods. 

The customer ensures to A.C.I.T. Srl to have all the necessary authorizations to use the payment method indicated in phase of order.  

If A.C.I.T. Srl does not receive the payment, A.C.I.T. Srl reserves the right to cancel the order. In case of payment by credit card, A.C.I.T. Srl reserves the right to request the sending (within 24 hours) of a copy of the identity document proving the actual ownership of the credit card that has been used, provided that, in the absence of the requested documents, A.C.I.T. Srl may refuse the payment and cancel the order.
The payment data will be processed via a secure server-to-server connection using the Secure Sockets Layer (SSL) protocol.

9 – Risk transfer

The risk transfer to the customer takes place upon delivery of the products to the carrier by A.C.I.T. Srl. During the withdrawal period referred to in Article 13, the customer is responsible for the object as caretaker. In case of any damage or destruction incurred by the product during the customer’s custody, the customer will suffer all the consequences.

10 – Order fulfilment

The order will be fulfilled within the terms specified on the Site and the approval of the order by A.C.I.T. Srl or in any case within 30 days following the confirmation of the order subject to the availability of the product ordered and subject to specific agreement between the parties.       
In case of stock exhaustion or unavailability of the product ordered, A.C.I.T. Srl commits to inform the customer as soon as possible and to specify a possible period of renewed availability. The delivery time of customized adhesive tapes and non-adhesive customized caution tapes is about three to four weeks from the date of confirmation of the graphics draft; please note that these terms are indicative and do not bind the seller in any way.    
See art.6 regarding product availability.

11 – Delivery

The geographical area of delivery corresponds to the geographical area covered by the offer. Deliveries take place from Monday to Friday. 
Products are delivered to the address indicated by the customer. Delivery is at the ground floor unless otherwise indicated. The request for an order to be delivered to any other floor (when available) must be indicated by the customer at the time of the final order confirmation. Unless otherwise specified at the time of purchase, A.C.I.T. Srl does not provide installation services for the products it sells.
A.C.I.T. Srl, except as provided for in art. 6, commits to delivering the products to the address communicated by the customer during the purchase of the order through the carrier in charge of transporting them. A.C.I.T. Srl cannot be held responsible for mistakes in the delivery process due to inaccuracies or incompleteness in the filling out of the purchase order by the customer. A.C.I.T. Srl shall also not be held liable for any damage to the products after delivery to the carrier in charge of its transport and for delays in delivery attributable to the latter.        
Difficult postal code deliveries may result in changes of the transport rates shown.      
The delivery is carried out by couriers selected by A.C.I.T. Srl; P.O. boxes are not considered valid addresses for the purpose of delivery.           
The delivery document issued by the carrier, dated, and signed by the customer upon delivery of the product, will constitute proof of delivery and release of the goods.      
Upon delivery, the customer must verify the content, compliance and status of the product or products.
In the event of delays, breakdowns, total or partial losses or other issues, the customer may issue a complaint to the carrier without A.C.I.T. Srl’ s responsibility ever being considered.  
Therefore, upon delivery, A.C.I.T. Srl recommends to the customer to proceed with the verification of the status of the delivered products before signing the receipt document.     
If anomalies are found, the customer must refuse delivery of the products or put into writing their detailed and dated reservations. These reservations must be confirmed to A.C.I.T. Srl by registered mail with return receipt within three (3) working days following the delivery of the products.

12 – Products collection in case of customer absence

In case of absence of the recipient during the delivery, the carrier will leave a transit notice at the delivery address indicated by the customer. In case of absence of the recipient even on the second delivery attempt, the products must be collected at the address and in the manner indicated by the carrier.
In the event of failure to collect within the deadline set by the carrier, the products will be returned to A.C.I.T. Srl who reserves the right to refund the price of the products, leaving the shipping, storage and return costs to the customer charge.

13 – Right to withdraw

The customer has the right to withdraw from the Contract, without any penalty (except for the transport costs) and without specifying the reason, from the receipt order confirmation sent by A.C.I.T. Srl no later than fourteen days from reception of the product to the address indicated for delivery.
The date indicated by the tracking of the shipment constitutes a full proof of the receipt of the goods.            
The customer can exercise the right to withdraw by filling in the dedicated form they received or alternatively by means of a specific communication (including the details of the recipient, the order number and the date of reception) which must be sent to  
If the product has already been delivered, the customer is required to return it to A.C.I.T. Srl. For this purpose:
- The deadline for returning the product is fourteen days from the notice of withdrawal (in case of a return sent by the customer, the customer himself must provide proof of shipment). For the purposes of expiration of the deadline, the product is considered as returned at considered as returned at the time it is delivered to the post office and/or accepting courier.    
- If there has been the delivery of the product, the substantial integrity of the product to be returned is an essential condition for the exercise of the right of withdrawal. The customer must ship the product properly wrapped and packed; A.C.I.T. Srl does not accept damaged returns: they must have been kept in normal condition with the due diligence. Products that are damaged by detergents/additives or by the customer due to inexperience, will not be replaced or refunded. The customer must insert a copy of the delivery document received inside the packaging box. The risks of transport for the return of the products are entirely taken by the customer.          
- The cost of returning the goods to A.C.I.T. Srl shall be charged to the customer. If the customer exercises the right to withdraw, in accordance with the provisions of these Conditions of Sale, A.C.I.T. Srl will refund the amount paid by the customer on the same means of payment used by the customer for the original transaction (credit card, PayPal, bank transfer), unless otherwise indicated by the customer.    
- In case of withdrawal for an order that has been shipped free of charge for promotions and/or for exceeding the threshold value, the customer will be required to refund the cost of the outward transport at the rates indicated on our web page "shipments" in addition to the cost of return transport because these are transport services still provided and paid by the seller and if not refunded would represent a damage.
The refund will take place within fourteen days from the date on which A.C.I.T. Srl received the returned product in its warehouses, in accordance with what is detailed above.
As provided for by art.59 of the Consumer Code, the right of withdrawal governed by these conditions of sale does not apply to tailor-made goods or goods that are clearly customized or that by their nature cannot be returned or are likely to deteriorate or change rapidly.

1. The right of withdrawal provided for in Articles 52 to 58 for distance and off-premises contracts it's excluded in respect of:

a) service contracts after the complete performance of the service if the performance has begun with express agreement from the consumer and with the acceptance of the loss of the right to withdraw following the full performance of the contract by the seller;

b) the supply of goods or services whose price is dependent to fluctuations in the financial market which the seller is unable to control and which may occur during the withdrawal period;

c) the supply of goods made to measure or clearly customized;

d) the supply of goods likely to deteriorate or expire rapidly;

e) the supply of sealed goods which cannot be returned for hygienic or health protection reasons and which have been opened after delivery;

f) the supply of goods which, after delivery, are by their nature inseparably mixed with other goods;

g) the supply of alcoholic beverages whose price was agreed at the time of conclusion of the contract of sale, which can only be delivered after 30 days and whose real value is dependent on market fluctuations which cannot be controlled by the seller;

h) contracts in which the consumer has specifically requested a visit from the seller for the purpose of carrying out urgent repair or maintenance work. If, on the occasion of such a visit, the seller provides services in addition to those specifically requested by the consumer or goods other than spare parts necessary to carry out maintenance or repairs, the right to withdrawal should apply to such additional services or goods;

i) the provision of sealed audio or video recordings or sealed computer software that have been opened after delivery;

l) the provision of newspapers, periodicals and magazines with the exception of subscription contracts for the provision of such publications;

m) contracts closed at a public auction;

n) the provision of accommodation for non-residential purposes, the transport of goods, car rental services, catering services or services relating to leisure activities where the contract requires a specific date or period of performance;

o) the supply of digital content by means of a non-material medium if the execution has begun with an express agreement from the consumer and with their understanding and acceptance of the fact that in that case they would lose the right to withdrawal.

14 – Warranty

(a) The Seller guarantees that the Products are free from defects and comply with the technical specifications declared by the Seller.        
(b) The warranty applies only to products used in the type of environment and for applications consistent with the specifications declared by the Seller; any improper usage is prohibited.     
(c) The warranty will not be valid if the problem or anomaly will be due to incorrect or inadequate application of the product, storage or incorrect storage of the product or if the product will not conform to commissioning. Any modification or replacement of parts of the product not authorized by the Seller relieves the manufacturer of Civil and Criminal Liability, voiding the warranty either way. The warranty does not cover parts susceptible to normal wear.

15 – Limitation of liability

(a) Except in cases of justified challenge raised in accordance with paragraph 5 above, the Buyer shall not be granted any additional right or remedy. In particular, the Seller is not liable for any compensation claimed for violation or infringement of contract, for any direct damage or loss of profit incurred by the Buyer as a result of the use, the non-use, or installation of the Products in other products, except in the cases covered by the warranty indicated in paragraph 6 or in the event of wilful misconduct or gross negligence on the part of the Seller.         
(b) The Seller will do everything in its power to deliver the Products within any agreed terms, but in no case may it be held liable for damages directly or indirectly caused by the delayed performance of a contract or the delayed delivery of Products.       
(c) The catalogues, price lists or other promotional material by the Seller are only an indication of the type of Products and prices sold, and the indications outlined therein are non-binding as far as the Seller is concerned. The Seller assumes no responsibility for mistakes or omissions contained in its price lists or promotional materials.

16 – Website usage

Product descriptions and images found on the site match what is made available by A.C.I.T. Srl suppliers to A.C.I.T. Srl itself. The photographs and product presentation videos accompanying the descriptive information are published on the website for descriptive purposes only, considering that the quality of the images, including an exact display of colour variants, may depend on the software and computer tools used by the customer when connecting to the site. A.C.I.T. Srl assumes no responsibility for the problems caused to the customer by the use of the site and the technologies used as not dependent on their own will.

17 – Intellectual and industrial property rights

A.C.I.T. Srl notifies that the site, as well as all trademarks and distinctive signage used in relation to the sale of the products offered, are protected by applicable intellectual and industrial property rights and that any kind of reproduction, communication, distribution, publication, alteration, or transformation, in any form and for any purpose due to which they may take place, is prohibited. A.C.I.T. Srl also reserves the right to act legally to protect these issues. A.C.I.T. Srl assumes no responsibility for the trademarks and other distinctive signage that appear on the products sold on the site, with respect to which the customer does not acquire any rights following the conclusion of the Contract.

(a) The Intellectual Property Rights are the total and exclusive property of A.C.I.T. Sr and their communication or use in the context of these Conditions of Sale does not create, in relation to them, any right or claim retained by the Buyer. The Buyer commits not to perform any act incompatible with the ownership of Intellectual Property Rights.
(b) The Buyer ensures that any material (trademarks, names, logos, images, etc.) sent to the Seller in the context of the order does not infringe the rights of third parties regarding copyright, industrial property or other intellectual property rights; the Buyer assures that he has the right to use it. The Seller is not liable for acts or omissions from the Buyer in this regard.     
(c) In the event of a violation of the above obligation, the Buyer will bear all direct and indirect charges arising from legal proceedings before courts or arbitrators in place of the Seller.

18 – Protection of personal data

A.C.I.T. Srl is the owner of the personal data collected at the time of registration on the site, as well as those subsequently communicated at the time of purchase by the customer, except for data relating to the payment procedure whose reference is made to the banking institutions through which the transaction takes place. For more information regarding the processing of personal data, including the rights mentioned in art. 7 of Legislative Decree 196/03, please refer to the detailed information already provided at the time of registration on the website or available at the Privacy page published on our site.

19 – Electronic signature

The "validation click" constitute an electronic signature. 
The electronic signature has the same value of a handwritten signature between the parties involved.

20 – Contract’s integrity

These General Terms and Conditions of Sale constitute the entirety of the obligations of the parties involved.
No other general or specific condition communicated by the customer may be included in or excluded from these general conditions.

21 – Annulment

If one or more provisions of these General Terms and Conditions are considered invalid or declared invalid in application of a law, regulation or following a final decision taken by a competent court, the other provisions will retain all their strength and value.

22 - Communications

For any of communication it is possible to contact A.C.I.T. Srl at the following addresses:
A.C.I.T. Srl      
43013 Pilastro (Pr) Via Ugo La Malfa, 15     

22 – Governing Law and Place of Jurisdiction

The sale contract between the Customer and A.C.I.T. Srl is concluded in Italy and regulated by Italian law.

(a) Any dispute arising between the parties as a result of the interpretation, validity or execution of these General Terms and Conditions of Sale and the related contracts concluded will be resolved by the exclusive jurisdiction of the Court of Parma unless the Customer has acted and concluded this contract as a Consumer for purposes unrelated to the business or professional activity they have carried out. In this case, the Court of the place where the Customer has his residence or domicile (if located in the territory of the Italian State) will be exclusively competent.
(b) It is understood between the parties that only the Seller, at their discretion, will have the right to waive the qualification of the sole jurisdiction referred to in paragraph (a) above to take legal action against the Buyer, at their domicile and at the relevant Court therein.


Performance standards of goods and services


The characteristics of the tape are described in the technical specification sheets. The technical specification sheets are the only official reference that the Seller issues regarding the tape.


a) PRINT COLOR: the Seller reserves the right to change the color from the PMS (Pantone® Matching System) number, approved during the project, within a DELTA2000 level <= 3; for our PVC adhesive tapes: DELTA2000 <=6

b) PRINTING TECHNIQUE: The Seller supply surface-printed (flexographic printing) or sandwich-printed products. Sandwich prints are generally provided for printing orders that require a supply of more than 1,200 square meters (for example, starting from 360 rolls of size 66mx50 mm). In case of surface printing, it should be noted that the print may be damaged by the Buyer by using oils, solvents or through friction and pressure.

c) UV RAYS RESISTANCE: The Seller guarantees the protection of all printed tapes against UV rays for 10 days in case of standard exposure. With a surcharge you can extend the resistance to UV rays up to 3 months.

d) CENTRING OF THE PRINT: The prints can be centred imprecisely along the longitudinal axis of the tape for technological reasons. The permitted centring discrepancy (not considered as a defect) is +/- 2 mm for packaging tapes and +/- 5 mm for signal tapes.

e) ACCEPTANCE OF THE GRAPHIC PRINTING DRAFT: the Buyer accepts the printing colors through the acceptance of the PMS as shown in the sent and confirmed print draft. The color shown in the print draft is meant as an example only, as there is a difference between what appears on the screen and what will be printed on adhesive tape which instead will reflect the PMS colour, with the tolerances specified above. With the approval of the printing draft, the Buyer assumes full responsibility for the choice of the print and colors as well as the lettering, texts, numbers, and everything else that can be viewed on the draft. 

In the absence of approval of the print draft by the Buyer, the work will be suspended. The start of the estimated average time for the printing of the adhesive tape begins on the day of the approval of the graphic draft by the Buyer.

f) PRINTING COLOR IN RELATION TO THE BACKGROUND COLOUR OF THE ADHESIVE TAPE: the actual Pantone ® (PMS) color rendering is only valid when using white adhesive tape. In case of different background colours (such as brown) the color rendering may be different and will not be considered as a basis for a complaint.

g) WE DO NOT PRINT THE FOLLOWING COLORS: due to print quality problems and production problems we do not print:

   - Silver and gold - for surface printed low-noise acrylic tapes

   - Neon colors (PMS 801-814) or Hexachromic colors - regardless of printing technology.

h) PHOTOGRAPHIC PRINT: on request we print with photographic quality with resolution 120 lpi (2540 dpi) but because of its rapid deterioration, this type of cliché will be redone every year.

i) UNWINDING OF THE ROLL IN RELATION TO THE PRINT: the indication of the roll’s unwrapping direction in relation to the print is shown in the graphic draft approved by the Purchaser. The unwinding direction is marked with numbers from 1 to 2. If the Buyer does not specify the direction of unwinding at the time of approval of the draft press, the Seller will apply the direction of unwinding number 1.


when producing a background color, in negative printing or in four-colour (100% color coverage) slight printing errors of the edges of the tape can occur (this problem can concern 66% of the supply. To overcome this problem our graphic designer can propose acceptable alternative solutions.

k) PRINTING ERRORS IN SURFACE PRINTED TAPES: on the surface printed tape, because of the production technology, it is possible that a few meters of tape (more or less) may lack of color and therefore lack of customization. This effect is caused by a stop of the printing machine, for example during a jumbo roll change or ink change. Therefore, this cannot be considered a valid reason for a complaint.

l) LOGO/LETTERING SIZE: the logo/lettering should have a size of at least 6 mm less than the width of the tape to ensure a distance of 3 mm from the edges per part. For example, in case of adhesive tape with a width of 50 mm, the logo/lettering can have a maximum size of 44 mm.

m) FULL BACKGROUND PRINTING: full background printing involves the creation of an unprinted line (gap) of about 2mm at the end of each rotation of the print cylinder. The gap can be vertical or diagonal depending on the graphic layout. With sandwich print this problem can be avoided with a special printing cliché that will create a slight overlap of color. This overlap, especially in the case of light colors, will be visible on the printed tape. For this cliché there are additional costs for the Buyer.

3 - FLAP AT THE END OF TAPE: each packaging tape supplied by the seller has a terminal flap that allows easy unwinding of the tape. For technological reasons there is a possibility that there is a lack or improper positioning of the end tabs in a maximum of 5% of the supply. If the problem affects less than 5% of the supply, this can not be considered a basis for a complaint. Paper tapes usually do not have terminal flaps.


The noiselessness in the unwinding process is relative and the Seller does not guarantee any maximum noise level. The noise level during the unwinding depends on several factors including the kind of adhesive tape, adhesive grammage, support thickness, roll width, unwinding speed, use of a dispenser etc. It is important to note that the silent or low-noise of a surface printed tape (flexographic printing) will generate higher levels of noise during the unwinding than sandwich printed ones will. The noise level generated by printing with a surface print is proportional to the amount of surface area covered by the print. Therefore, no complaints will be accepted regarding the noiselessness level of adhesive tapes printed with a surface printing technique.


The printing plant and graphic files generated by the Seller are and remain property of the Seller even in the event of the end of the cooperation between Seller and Buyer. The costs that the Buyer incurs in for the creation of the graphic and for the creation of printing clichés, are to be considered only a contribution expense for the generation of the print. In no case the clichés or graphics processing will be given to the Buyer.

In the event that the logos to be replicated are many and complex and they are not provided to the Seller in vector format, the Seller reserves the right to ask the Buyer for an additional contribution (before confirming the order) at its sole discretion.


The acceptable graphic design for the production is prepared by the ACIT design studio and it is described by a specific name given by the graphic team. Any design changes made by the customer must be reported to the graphic team or sales representative, by sending the edited graphic file by email along with a specific description of the changes and/or by marking the changes in the file. ACIT confirms the desired changes by sending an e-mail with a new print file with the changes. Once the print file is definitively confirmed, the order goes to the production queue.


The seller allows splices in products. For packaging tapes maximum 1 splice per hand roll and 2 splices for

machine roll is allowed. For other products the quantity of splices is determined by the production cycle.


In case of orders for customized adhesive tapes longer than 330 meters, the Seller is allowed to deliver within the supply some rolls that are shorter than those which have been ordered (still with a length greater than 200 meters). The price of these shorter rolls will be proportional to the price of the full length roll.


Product dimensions such as width and length are stated by the seller in the sales offer. Maximum allowed

tolerance of the dimensions is described in technical data sheets which are the only reference in the event of the filing of a complaint.

10 – CORE

Cores are made of paper (unless the TDS states otherwise). A product wound on the core can be misaligned to the core by up to 1,5mm. 


  1. Products are packed according to the Seller’s standards, unless the parties have agreed otherwise. The standard packaging used by the Seller cannot form the basis for a complaint. By the term “packaging” we refer to: pallets, stretch film, cardboard boxes, shrink wrapping, separating sheets and labels.
  2. Quantities per box is determined by the Seller’s standards. The presence of partially filled boxes cartons is allowed.
  3. The Seller reserves the right, in order to optimize production and reduce waste, to produce a lower or higher quantity of rolls up to a maximum of 10% of the number of rolls ordered by the Buyer; in this case, when the products are ready the Seller will notify to the Buyer the amount of extra rolls produced and the Buyer, upon reception of the additional invoice, will be required to pay the difference. All products ordered (including the already paid ones) will be shipped only after the reception of payment of the additional invoice. In case of underproduction, a credit note will be issued, and the difference will be refunded to the customer.


The delivery times reported by the Seller during correspondence between the parties involved and during the order confirmation (as well as in the proforma and pre-payment invoices received) are to be considered purely indicative and begin from the date that the draft is approved by the Buyer.

The time required for graphics processing may differ from 1 to 2 days if vector files are provided by the Buyer or up to 3 days if the Buyer provides non-vector files instead; any change to the graphic draft involves an extension of the delivery time.


For Company Policy and at our sole discretion we do not accept to develop graphic projects that include messages, ideologies or anything else that can be traced back to political and/or religious organizations or that we consider offensive or that violate the laws of the State.